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News & RecognitionBETI DOES BETTER ON HER BET
DECEMBER 8, 2009 Sunrise on KGMB9
Beti Ward, founder and CEO of Pacific Air Cargo, took a big risk earlier this year. She bought the ground services division of Aloha Airlines, which acts as an outsource for other airlines that fly to Hawaii. A number of major airlines that serve Hawaii, including American for example, use Aloha Contract Services for their Hawaii operations. In many cases everybody here works for the operation Beti Ward bought, including the people wearing some other airline’s uniforms behind the ticket counter. They provide refueling, cleaning and security. There are some synergies between Aloha Contract Services and Pacific Air Cargo, which flies a leased Boeing jetliner back and forth between here and LAX with side trips to other Pacific locales as required. Some of Beti Ward’s most loyal lieutenants are now working for the ground services company, so the acquisition provided management advancement opportunities. But mostly the two companies are in different businesses. And the acquisition happened as jet fuel prices were soaring. It took guts for Beti Ward to make her move. And what happened? Recession happened. But this has actually improved the business circumstances for these two companies taken as a whole. Business has fallen off at Pacific Air Cargo, but jet fuel prices have also fallen. The ground services operation is doing well because, for other airlines, it represents a significant cost savings from maintaining their own people here. Outsources are countercyclical, more attractive in a downturn. Aloha Contract Services has signed a new contract, Mesa Air Group, which is now using Aloha Contract Services personnel to represent go! everywhere but Honolulu. ISLAND AIR SIGNS WITH ACSWatch the local television news report. 08/13/2008 CUSTOMER SATISFACTIONJune 20, 2008 - Customer Satisfaction Survey - KOA RESULTS Dear Beti: We have just received the results of our April customer satisfaction survey and I am happy to report that our KOA station placed 1st out of the 9 stations in the American Region. While this is something that any station can be proud of, I am especially thrilled and happy for the employees as this survey was conducted between April 10 - 17, just 10 days after Aloha Airlines filed for bankruptcy. I know that the employees were under a great deal of stress during this period, but they managed to work together, put on their best smiles, and generally just did us proud. This included ALL of the employees... customer service, groomers, ramp and mechanics...who are always all there at departure to wish our passengers a big aloha as they board the aircraft. The ACS employees working in KOA are a group of people that make Aloha Contract Services what it is. They are a loyal and dedicated crew and we at JAL appreciate very much all the effort they put in everyday to ensure that we operate our flight in a safe and efficient manner. They are employees that you can surely be very proud of. Best regards - Gail ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Gail Uehara NORTH AMERICAN FLT 418 NGF MARINE BASE KANEOHEJune 15, 2008 ON BEHALF OF MORTH AMERICAN AIRLINES, I WISH TO CONVEY MY SINCERE APPECIATION TO THE CABIN GROOMING CREW AND LAVATORY SERVICE RAMP MAN FOR THE OUTST ANDING WORK THEY DID ON ACFT 750 AT THE MARINE BASE KANEOHE ON THE MORNING OF JUNE 15TH , ACFT CABIN WAS IN PLAIN WORDS "TRASHED" DUE TO THE TIME ACFT WAS OPERATING AFTER DEPARTING THE ORIGINATING STATION. CABIN GROOMERS WORKED AS A TEAM AND GOT THE CABIN IN TOP SHAPE IN A PERIOD OF ONE HOUR. ALL LAVATORIES WAS SERVICED USING THE LAVATORY CART FURNISHED BY NGF WITH OUT ANY PROBLEMS. THANK YOU AGAIN AND WE LOOK FORWARD FOR YOUR CONTINUED SUPPORT. HOWARD OSHITA HI MANAGER, NORTH AMERICAN AIRLINES Recognized Team: Sheila Espirtu, Rose Marie Gonzales, Martha Hauhio, Gloria Kaipo, Marilyn Nakamura, Binancio (Ben) Viernes, Lani Correa, Gary Song, Brenda Suan, Savaliga Tufu. Note From CEO Beti WardDear Team Members, Another great week!! You all are doing a phenomenal job and I greatly appreciate all your efforts!!! It is because of your commitment that this newly organized ACS will become known as the premier service provider in the Hawaiian Islands!! As part of our company communications program, a forum has been initiated to give you updates on important issues such as benefits, customer relations and other hot topics. I plan to start this immediately. Each week a member from the executive team will provide information (and answer any questions you may have) on specific subjects. Consider this "your" website. You will be able to access the “hot topic” info from our web-site, www.alohacontractservices.com by clicking the Team Member Logon button to the left. Ask your Station Manager for username/password information. The subject of benefits is very high on my priority list. We are finding that we are getting several duplicate, same topic questions. Therefore, to answer you quickly & precisely, please send any questions concerning payroll and Human Resources to payroll@alohacontractservices.com and/or hr@alohacontractservices.com. For all “general” questions please fill out the Comments Questionnaire on the website. Your questions and/or concerns will automatically forward to the appropriate department and answered within 48 hours. We look forward to hearing any suggestions /comments you may have concerning the companies continued success and growth. Mahalo for your continued patience and wonderful support! Beti Ward Chief Executive Officer
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